Monthly Archives: May 2012

Self care applications

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Satisfaction is the key to success for any business. The long call queues at the call center and the lack of knowledge of the agents hinders the customer satisfaction. This creates the dissatisfaction as well as negative buzz about the brand among the customers. It has been noticed that 77% of customers do not go back to an organization after a negative experience. To understand the current wireless dynamics we need to increase brand loyalty and reduce the support cost. Today wireless subscriber base requires service anytime anywhere. With continuously increasing support cost Telecom operators are seeking innovative way of self service solutions to meet the needs of their customers in a cost efficient manner. Today the customers are more empowered, more informed, and more demanding than ever before. They have become habituated to 24×7 on-demand access to information, and they expect fast, accurate resolution of their problem.

DeviceMax part of KocharTech has introduced the Self Care application which is already embedded into the handset. The customer has to install this application into their handset. Now they don’t need to call the help-desk for basic queries rather they can resolve their problem themselves. It helps customers to access information about their device. It is one stop shop that helps in solving universal queries like activation/deactivation of a particular service, internet connectivity issues and other Data related queries. This Mobile Self Care application is available in different languages helping the Telco’s to capture the regional market. We offer our Self Care Application through 3 different modes:

  • SIM
  • IVR OTA
  • IVR KnowMax

Features of Self Care Application:

  • Online Service Activation
  • Online Service Deactivation
  • Self healing module
  • Online Dynamic Advertisements
  • Balance/Unbilled amount

Importance of Network Testing

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New Smartphone’s, Tablets, Notebooks and other data device are being launched in the market every month. All are of different types starting from look & feel, functionalities, Mobile OS, Applications provided and services supported. In a nutshell it is getting complex day by day and with the inception of 3G Mobile Technology, it has grown multifold. Discovering all of these may mean a new set of challenges, as to how many devices to test? With how many people? How do you ensure that your network is performing to the optimum? How do you measure the real time QoS (Quality of Service) end user is getting?

Enterprises are affected by these problems that hinder the business growth. As we know that need of Testing for mobile networks has grown exponentially due to the failure of services at the customer end.  Hence the need of an hour is comprehensive Network Testing Services.

Active End to End Network Testing Services with KocharTech TestMax enable operators to track all the customer touch points in terms of accurate manner of working. It helps to identify the network chokes or weak points and get in control over aspects normally out of direct reach. It analyzes the network behavior in detail by testing through the physical probes located across different locations. Through this testing there is minimal requirement of integration with client.

Our Solution includes:

LTE/3G/GPRS Network Testing-

  • HTTP/FTP Download/Upload Speeds
  • HTTP/FTP Download/Upload Latency
  • Packet Loss%
  • Data Network Trace Route
  • Signal Strength
  • Cell ID
  • Average Packet Transfer Duration
  • Network Type
  • Longitude & Latitude
  • MNC
  • MCC
  • APN
  • Date & Time

Mobile Device Testing Solutions

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The increasing popularity of wireless devices has stimulated growth in the mobile application market. Smartphones such as Blackberry or iPhone and mobile devices like Samsung Galaxy tab and iPad are being joined by various other new devices increasing customer choice. The planet is full of tech-savvy people, especially youngsters- a segment of society that has always been active in transforming the application and use of digital technologies in unprecedented ways.

As per a market research – The range of teenagers and young adults between the age group of 12-29 is more comfortable with using the Internet, building websites, communicating via mobile phones and playing with digital gadgetry than any previous generation.

The increase in variety of devices has posted challenge of device testing for device manufacturers. A mobile device has to be tested on  different platforms- operating systems, technologies and networks to make sure that it works as it is intended to. The challenges involving Device Testing are multi fold and are briefly discussed below :

  • Voice/Data behaviour across operators
  • Content compatibility issues
  • Unfriendly device user interface
  • Application usability and compatibility issues
  • Operator/Enterprise application issues

To meet this need KocharTech has developed its Mobile Device Testing service, TestMax. Our testing lab is equipped with a full range of digital device testing, including Smartphone testing and Tablet testing. Our TestMax team members are experts in Mobile Device Testing Solutions. They work jointly to make sure that your testing goals are achieved quickly. The testing phase includes focusing on the finding bugs in the areas of highest impact. In addition to this it involves set of activities from monitoring and troubleshooting mobile application, content and services on real handsets. Testing includes verification and validation of hardware devices and software applications.

Features of Mobile Device Testing include:

  • Feature Validation Testing
  • Compatibility Testing
  • Usability Testing
  • Benchmarking against devices with similar features